Calling, SMS & Email Compliance Notice

Who is responsible

The customer controls its products, offers, lead sources, audience, scripts, channels, timing, disclosures, and campaign instructions. The customer must determine and document the authority required for each person, purpose, jurisdiction, and channel. American Business Capital Group, Inc. provides governed workflow controls but does not replace campaign-specific advice from qualified counsel.

Telephone and AI voice

Before any telephone outreach, review applicable federal, state, local, and international requirements for telemarketing, business-to-business communications, automated or artificial voice, prerecorded content, consent, caller identification, registrations, and disclosures. C.O.L.T.E.N.™ must truthfully identify the calling business and disclose that it is an AI assistant when required by policy or law. It may not impersonate a person, conceal the sponsor, spoof an unauthorized number, or claim that a call, response, or meeting occurred without provider evidence.

Read the AI & Voice Disclosures for C.O.L.T.E.N.™ identity, synthetic speech, recording, human escalation, and meeting-confirmation boundaries.

Consent and other outreach authority

Where prior express consent, prior express written consent, an existing relationship, a business-to-business exemption, or another lawful basis is required, the customer must retain evidence that matches the number or address, message class, purpose, business, and time of outreach. A purchased, enriched, public, or business contact record does not by itself prove consent or permission for every channel.

Do Not Call and suppression

Applicable National and State Do Not Call sources, customer-specific suppression records, prior opt-outs, and channel restrictions must be screened before launch. A person can say “Stop calling,” “Do not call,” “Remove me,” “Unsubscribe,” or otherwise communicate an opt-out. That evidence must block future activity within its scope and must not be bypassed through a different list, user, number, sender, campaign, integration, or provider.

The Privacy Choices Center provides a public request and outreach-suppression path.

Calling windows and time zones

SalesPitch AI’s outer platform window permits a configured prospect-local start no earlier than 8:00 a.m. and end no later than 9:00 p.m., with no cross-midnight window. That is a technical ceiling, not a legal safe harbor. The customer must configure the narrower window required by the prospect’s location, campaign type, customer policy, and applicable law. An unknown or invalid time zone fails closed.

Recording, transcription, and monitoring

Recording, transcription, monitoring, and AI processing require the disclosures and consent applicable to every relevant jurisdiction and participant. Do not enable or retain conversation content unless the approved campaign and provider configuration support it. SalesPitch AI’s governed evidence model is designed to retain bounded lifecycle, consent, disposition, and quality evidence without treating a full transcript as the default application record.

SMS, email, and follow-up

SMS requires the consent, sender registration, content, frequency, and opt-out treatment applicable to the message class and destination. Email must use accurate sender identity and subject lines, required business-address information, and a working unsubscribe method. Suppression must be checked again before each queued follow-up; prior campaign approval does not override a later opt-out.

Demo and provider-action boundary

A public demo, preview, script, draft campaign, lead selection, meeting hold, or follow-up plan does not mean a live call, text, email, calendar invitation, or provider request was made. A real external action requires current membership and policy authority, provider configuration, recipient and timing checks, customer approval where required, and durable provider evidence.

Questions, complaints, and stop requests

To request outreach suppression or exercise a privacy choice, use the Privacy Choices Center or the SalesPitch AI contact center. Include a safe way to identify the relevant number or address and the communication at issue. Do not send passwords, API keys, payment-card data, or raw lead files.