SalesPitch AI operating rules
Acceptable Use & Outreach Policy
The non-negotiable rules for lawful lead data, AI-assisted content, calls, messages, meetings, follow-up, and connected providers.
Effective August 4, 2026Outreach policy version 2026-08-04
Read this with the policy overview.
The exact policy versions shown here also appear in checkout and onboarding. A future material revision will use a new version and require review where appropriate.
Customer responsibility
You are responsible for your products, offers, lead sources, audience criteria, scripts, channels, calling hours, disclosures, recordings, and follow-up. You must identify and document the lawful basis, consent, contract, or other authority needed for each source, person, purpose, and channel before approving real outreach.
Lawful lead and customer data
Use only data you collected lawfully, received from an authorized customer, obtained from an appropriately licensed provider, or accessed from a public source in a manner permitted by law and source terms. Do not scrape behind authentication, evade technical controls, misuse credentials, import sensitive consumer data, combine data to infer protected traits, or claim that an unverified record is current or accurate.
Calling and AI disclosure
Before a call, verify applicable federal, state, local, and international rules for telemarketing, automated or artificial voice, prerecorded content, consent, business-to-business exemptions, and caller identification. C.O.L.T.E.N. AI™ must identify itself as an AI assistant when required by policy or law and may not impersonate a person, spoof caller identification, hide the caller’s business, or falsely claim that a provider action or meeting occurred.
Do Not Call, suppression, and calling hours
Screen applicable National and State Do Not Call sources and the customer’s internal suppression records before launch. Honor an opt-out or Do Not Call request promptly and do not re-add, redial, transfer, or route around the suppression. Apply legally permitted calling hours and the stricter SalesPitch AI window. Never contact a person during quiet hours merely because another time zone, list, or provider would allow it.
Recording and conversation evidence
Obtain every disclosure and consent required for call recording, transcription, monitoring, or AI processing in the relevant jurisdictions. Do not enable recording or retain conversation content unless the approved campaign and provider configuration support it. SalesPitch AI’s governed evidence model is designed to retain bounded lifecycle and quality metadata without full conversation content.
Email, SMS, and follow-up
Use accurate sender identity, truthful subject lines, required physical-address information, and a working unsubscribe method. Honor unsubscribe and channel-specific suppression before another message. Do not send spam, purchased consumer blasts, misleading promotions, or SMS without the consent required for that number, purpose, and message class.
Prohibited content and conduct
Do not use SalesPitch AI for deception, fraud, harassment, threats, hate, discriminatory targeting, exploitation, sexual content involving minors, illegal goods, malware, credential theft, rights violations, evasion of platform controls, or interference with another system. Do not generate unsupported guarantees about a product, result, savings, financing, qualification, meeting, or legal status.
High-risk and regulated uses
Do not use SalesPitch AI to make or materially determine eligibility decisions in employment, housing, credit, insurance, education, healthcare, legal services, government benefits, or other high-impact domains. Regulated products and offers require documented owner approval and qualified review before any workflow is enabled. The service is not an emergency line.
Platform and provider security
Do not probe, overload, reverse engineer, bypass rate limits, expose keys, share unauthorized accounts, or use SalesPitch AI to access a provider or database beyond your license. Provider credentials must remain server-side and least-privileged. Report vulnerabilities through the security contact.
Enforcement and reporting
American Business Capital Group, Inc. may stop, quarantine, investigate, restrict, or terminate activity that appears unsafe, unauthorized, or unlawful. Safety stops and suppression remain available after billing access ends. Suspected abuse may be reported through the SalesPitch AI contact center. This policy does not replace advice from qualified counsel for a specific campaign.